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Dovetail Links 2008-07-16

Business Intelligence: Software Helps Decision Makers....Firms Seek Out Disgruntled Customers on the Web....Using Business Process Models as the Source for Software Requirements....What is Global Enterprise Architecture?....Enterprise Decision Management and the Software Development Lifecycle
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Permalink: Wednesday, July 16, 2008 6:30 PM
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Filed under software development, Business Intelligence, social media, enterprise decision management, business process modeling, global enterprise architecture
Dovetail Links 2008-05-28

When Software and Politics Mix, Quality Suffers....Amdocs Teams with IBM and Cisco....Why Good Architecture is Important Even in a Web 2.0 World....Change Management in the Real World Using BPM....Why do You Need a Stated "Service Versioning" Policy
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Permalink: Wednesday, May 28, 2008 4:18 PM
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Filed under Web 2.0, software development, Governance, architecture, change management, BPM
Dovetail Daily Links 2008-03-31

Hello, Houston... We Have A Customer Service Problem....MS Aims for ERP Software That Makes You Happy....The Real Benefits of CRM are Long-Term....Supporting Bad Software....IT Cost Reduction Options
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Permalink: Monday, March 31, 2008 2:10 PM
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Filed under CRM, IT, customer service & support, software development
Daily Dovetail Links 2007-09-24

IT Can Lead....Enterprise Architecture is the next Hot Job....Can Dell Out Market HP with a New Media Based Approach?....Enterprise Architecture: breaking out of IT....Risk management is key....Why the platform is important....IT Leadership Strategy: How to Provide World-Class Help Desk Support
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Permalink: Monday, September 24, 2007 11:18 AM
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Filed under software development, social media, Enterprise architecture, risk management, IT leadership, new media
Customer Collaboration Reverses the Flow of Software

The thought of handing tools to your customers and letting them participate in the knowledge campus or even to a degree in the development process of your company is in one sense no different from handing them a sheet of paper, say, and asking them to take a simple survey.

The real difference is that systems built and maintained by IT penetrate deeply to the core of the enterprise, and customer participation in a technological manner goes far beyond the company mouthing politeness: real participation promises a threat to structure integrity.
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Permalink: Friday, September 07, 2007 5:48 PM
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Filed under Dovetail Software, ITtoolbox, software development, crowdsourcing, customer centricity, customer collaboration
Daily Dovetail Links 2007-09-07

Amdocs Clarify Dashboard Tutorial....Avoiding Mistakes in Outsourcing Relationships....Learning From Failure - Models for Failure....If Office 2.0 all about scalability then GOOG has already won....vendor relationship management?....CRM's Expanding Horizon....Two Great Ways to Get Your Customers Working for YOU!
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Permalink: Friday, September 07, 2007 11:00 AM
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Filed under CRM, Clarify, saas, software development, outsourcing, dashboards, customer collaboration
Daily Dovetail Links 2007-08-30

Careful With That SaaS....The New Standard for Contact Centers....A new version of fcSDK and finalizing the move to .NET 2.0....Learning about Open Space Technology....software is not made out of bricks....Creating Enterprise 2.0 from Web 2.0....Social networking and CRM
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Permalink: Thursday, August 30, 2007 10:51 AM
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Filed under CRM, Web 2.0, social networking, software development, Business Intelligence, Dovetail SDK, contact center, .NET 2.0, enterpriseise 2.0, Open Space Technology
Agile Process Agile Product

Process and product are indivisible. They say you don’t want to watch the process of politics or sausage making, and software development may run close to this sometimes too, but the fact is that you know the tree by its fruit. Process and product are indivisible, with each the perfect mirror of the other.

Exposing the processes by which Dovetail’s software is created has been held to be an admirable thing, but it stems not so much from nobility as from the overarching desire to get it right. All that matters is to build the best for the customer. The greater the light of day the process can be exposed to, the more chance for the perfect ideas to fall into the mix.
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Permalink: Friday, August 24, 2007 4:19 PM
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Filed under Amdocs Clarify, software development, Dovetail CRM, Enterprise architecture, Agile Development
Daily Dovetail Links 2007-08-20

Long IT Road Ahead....Hospitals Are Ailing From Poor Switchboard Service....healthcare CRM....CRM Execs: Where Is the Industry Headed?....Web 2.0: Secure Now....Web 2.0: A New Wave of Threats....The Rationale and Requirements for Collaboration
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Permalink: Monday, August 20, 2007 11:17 AM
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Filed under CRM, Web 2.0, software development, collaboration, security, healthcare
Long IT Road Ahead

Stakeholders in the enterprise now include workers and customers – this is the major shift in the enterprise development path. Now there is much more to be achieved than running a mechanical machine. Now there really is a great need for all of that data – cleaned, pressed, and wearing a buttonhole – because it’s the only way to make sense of the customer, and to profit from the customer.
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Permalink: Friday, August 17, 2007 4:29 PM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, ITtoolbox, software development, Dovetail CRM, change management, collaboration, Enterprise 2.0, Agile 2007

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