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The Coming Workforce

The changing shape of the workforce, as the boomers approach retirement, and as “digital natives” approach entry, is foreshadowed by some of the problems currently facing IT staffs in schools, as students find ways of getting the day’s tasks done that doesn’t fit the infrastructure provided.
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Permalink: Thursday, January 10, 2008 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under ITtoolbox, knowledge management, tacit knowledge, IT workforce, learning company
Contextual Challenge

Platforms delivering good collaboration and communication may yield better results – per each context – across a range of situations than any expert solution tied exclusively to oversight categories. None of this would make it easy to open up internal processes to external involvement, but even so this is the direction of the future.
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Permalink: Wednesday, December 19, 2007 9:30 AM
Posted by Dovetail Software | 0 Comments
Filed under CIO, collaboration, tacit knowledge, CEO, context
Marketing Still Smells Bad to CIOs

Why does IT recoil from the word ‘marketing’ instead of accepting that even marketers are still learning best practices? Here are some great guidelines for how IT can communicate with stakeholders across the organization.
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Permalink: Thursday, November 15, 2007 10:30 AM
Posted by Dovetail Software | 0 Comments
Filed under CIO, collaboration, tacit knowledge, IT Marketing, IT alignment
The ROI of Knowledge

Today we operate in a knowledge economy whose profits are generated by knowledge workers, and if you accept this then you know there's ROI somewhere in the process of workers training themselves using an infrastructure you provide, but without your investing in formal training as such. You're just not sure where to find the ROI - what key performance indicators do you use to show the dollar return?
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Permalink: Monday, October 08, 2007 11:14 AM
Posted by Dovetail Software | 2 Comments
Filed under Dovetail Software, Web 2.0, knowledge management, tacit knowledge, knowledge economy, ROI, informal learning
Email Needs To Collaborate

Email is outdated in an age progressing rapidly with technologies of collaboration. Knowledge is what matters now – and always did, else why communicate in the first place? The great value of Enterprise 2.0, deriving from the technologies and examples of Web 2.0, lies in using the database as repository for all information, separated from its media of transfer and consumption.
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Permalink: Thursday, August 16, 2007 4:34 PM
Posted by Dovetail Software | 1 Comments
Filed under Dovetail Software, email integration, knowledge management, collaboration, tacit knowledge, open standards
Knowledge Is Money

The wealth of its network is a tangible treasure for the company that knows how to measure it, and whose culture allows it to value the forward motion of self-improvement, and the windfalls of synergy.

All of the striving for agility and competitive advantage that companies are locked into stems from the surge of knowledge across the global markets, and is accomplished essentially through the acquisition and refinement of knowledge - which, in the new knowledge economy, is the new money.
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Permalink: Friday, June 29, 2007 2:11 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service, knowledge management, collaboration, Agility, tacit knowledge, explicit knowledge, workforce training
Daily Dovetail Links 2007-06-26

The Knowledge Network....High-Tech Learning for Low-Tech Employees....The New Face of Workforce Integration....Next-Gen Customer Service?....Global Intranet Strategies Survey Results....Collective Wisdom … Through Wikis and the wiki Way....Google’s three rules of IT....Reprise of the Golden Rules of IT
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Permalink: Tuesday, June 26, 2007 9:53 AM
Posted by Dovetail Software | 0 Comments
Filed under customer service, collaboration, IT management, tacit knowledge, workforce training
Crowdsourcing IT

Collaboration leads to innovation, and the new IT run as a business will follow the lead of commerce and collaborate with its customers within the enterprise. When it does this, IT culture had better be ready for the resulting mandates for change that will come back.

First of course, IT has to learn how to converse with its customers...
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Permalink: Monday, June 18, 2007 1:41 PM
Posted by admin | 0 Comments
Filed under innovation, crowdsourcing, collaboration, tacit knowledge, customer conversations
Daily Dovetail Links 2007-06-18

CRM and Customer Service Can Get Better....IBM's Management Games....The role of informal networks....Creating knowledge....How CIOs Attract and Retain Talent....Lament of a Hiring Manager....Let the Job Find You
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Permalink: Monday, June 18, 2007 10:45 AM
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Filed under ITtoolbox, outsourcing, tacit knowledge, IT employment, explicit knowledge, informal networks, gaming, blogging, virtualization
Enterprise Knowledge is Stuck in its Culture

For the enterprise to unlock the tacit knowledge of its workers, the culture of possession that exists around knowledge must give way to a new culture of information sharing. And even with the tools available to begin building the infrastructure, the culture of needing a reason to share information still stands in the way.
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Permalink: Tuesday, May 22, 2007 4:47 PM
Posted by admin | 0 Comments
Filed under Business Intelligence, Enterprise 2.0, tacit knowledge, enterprise learning

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