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Dovetail Daily Links 2008-01-09

Sustainable Technology...Top experts share their views, part 2...Complex Event Processing and SOA: a ‘beautiful thing’?...If We Can See It We Can Understand It...A journey from outsourcing 1.0 to 2.0: Evolution of outsourcing 2.0...Fix What Works
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Permalink: Wednesday, January 09, 2008 1:30 PM
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Filed under technology, soa, outsourcing, experts, event processing, fixing
Dovetail Daily Links 2007-12-26

The Changing Seasons of Customer Relations...India's outsourcing industry takes toll on workforce...Tech Innovation Comes to Retailing...Forrester, business rules and 2008...Technology in 2008...Create a view with a calculated column to be used in Clarify CRM and Dovetail Agent
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Permalink: Wednesday, December 26, 2007 1:30 PM
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Filed under technology, innovation, business rules, outsourcing, dovetail agent, customer relations
Dovetail Daily Links 2007-12-04

Speech Analytics in Call Centers...Making All Software Into Tools Reduces Risk...Installed Software Strikes Back...The Democratization of Technology...Understanding Risks and Opportunities...Why IT goes wrong
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Permalink: Tuesday, December 04, 2007 1:30 PM
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Filed under technology, software, IT, speech analytics, risks, opportunities
Technology Responds Well to Careful Planning

Technological advances spawn instant headlines and offer rapid change to users, and the launch of the new overnight sensation obscures the underlying nature of technology development, which is a more gradual and systematic process.

Enterprise IT systems respond best to clear development plans over comfortable timelines. To devise such plans successfully is a major, deep-rooted challenge for any organization. Gray areas in the plans place a burden on IT people, who are already fairly stressed.
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Permalink: Tuesday, March 20, 2007 2:38 PM
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Filed under technology, CRM, Dovetail Software, Amdocs Clarify, IT, integration, software development, upgrade, Dovetail CRM, CRM upgrade, change management
Daily Dovetail Links 2007-03-09

Softare upgrades that look identical result in best adoption rates....From the Technology, Entertainment, Design (TED) conference....architecture, the changing face of three tier....Microsoft Gears Up for VoIP Server Play....CIO Priorities, A New Day Is Coming; Are You Ready?....ERP integration - Is Your Order Management System a Customer Asset or Liability?
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Permalink: Friday, March 09, 2007 8:26 AM
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Filed under technology, Web 2.0, integration, convergence, erp, software development, innovation, CIO, Microsoft
Customer Service and Support – The Forgotten Space

In the world of Customer Relationship Management (CRM) enterprises are beginning to wake up to the fact that Customer Service and Support is an important part of their business. Customer Service and Support automates service requests, complaints, product returns and enquiries. This is the necessary walk that follows the talk of sales, the place where one slip throws away all the money spent on acquisition costs of customers, as they abandon the enterprise, dissatisfied, never to return, and tell all their best friends why. This decade has seen the...
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Permalink: Thursday, January 04, 2007 10:12 AM
Posted by admin | 4 Comments
Filed under technology, software, CRM, Dovetail Software, Amdocs Clarify, CSS, Customer Service and Support

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