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Daily Dovetail Links 2007-07-27

The Different Company Part Two....The Virtual Call Center: Finding the Right Formula....Five Steps to Securing Data in the Contact Center....The state of Web 2.0 security....Enterprise Architecture and SOA to Merge....Is Durability in messaging 'bad'? Libor thinks so....Work: an increasingly fractured narrative?
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Permalink: Friday, July 27, 2007 11:08 AM
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Filed under soa, security, Enterprise architecture, contact center, knowledge economy, workforce training, Web 2.0 security
Daily Dovetail Links 2007-07-12

Dovetail Training....Consumer Surveys: Are They Asking To Become Ineffective?....Customer Data Quality: A Sales and Marketing Leadership Issue....Proactive Approach to Change Management....Knowledge Management in Social Work....Knowledge Management Made Easy
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Permalink: Thursday, July 12, 2007 11:15 AM
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Filed under knowledge management, workforce training, customer data, Dovetail training
Dovetail Training

Every company’s workforce changes incrementally as the current “next” generation comes aboard. We examined yesterday how IT may evolve in its development policies as a result of its younger inductees. At Dovetail Software we pay attention not just to who we hire but how we recruit.
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Permalink: Wednesday, July 11, 2007 3:00 PM
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Filed under Dovetail Software, ITtoolbox, knowledge management, workforce training, IT demographics
Daily Dovetail Links 2007-07-05

CIO and CFO: When Two Worlds Collude....Vista autorun is an endpoint threat....DBA accused of stealing 2.3 Million Customer Records....Cringely: Adobe has Microsoft in its sights....Coaching in Knowledge Workplace....Top 10 Sources of Angst for Network Managers....product-centricity must yield to customer-centricity
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Permalink: Thursday, July 05, 2007 11:08 AM
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Filed under customer service, knowledge management, security, customer centricity, workforce training
Knowledge Is Money

The wealth of its network is a tangible treasure for the company that knows how to measure it, and whose culture allows it to value the forward motion of self-improvement, and the windfalls of synergy.

All of the striving for agility and competitive advantage that companies are locked into stems from the surge of knowledge across the global markets, and is accomplished essentially through the acquisition and refinement of knowledge - which, in the new knowledge economy, is the new money.
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Permalink: Friday, June 29, 2007 2:11 PM
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Filed under customer service, knowledge management, collaboration, Agility, tacit knowledge, explicit knowledge, workforce training
Daily Dovetail Links 2007-06-26

The Knowledge Network....High-Tech Learning for Low-Tech Employees....The New Face of Workforce Integration....Next-Gen Customer Service?....Global Intranet Strategies Survey Results....Collective Wisdom … Through Wikis and the wiki Way....Google’s three rules of IT....Reprise of the Golden Rules of IT
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Permalink: Tuesday, June 26, 2007 9:53 AM
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Filed under customer service, collaboration, IT management, tacit knowledge, workforce training

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