Dovetail Software

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Dovetail Links 2008-07-23

SAP to Increase Maintenance Fees....Analytics Help Firms Turn Data Into Opportunity....A Key Challenge of Context Driven Architecture....Seven Ways to Thaw a Frozen IT Budget....Agile Development Brings IT, Business Together
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Permalink: Wednesday, July 23, 2008 7:33 PM
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Filed under Agile Development, analytics, context diven architecture, IT budgets, maintenance fees
Dovetail Links 2008-07-16

Business Intelligence: Software Helps Decision Makers....Firms Seek Out Disgruntled Customers on the Web....Using Business Process Models as the Source for Software Requirements....What is Global Enterprise Architecture?....Enterprise Decision Management and the Software Development Lifecycle
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Permalink: Wednesday, July 16, 2008 6:30 PM
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Filed under Business Intelligence, business process modeling, enterprise decision management, global enterprise architecture, social media, software development
Limited Space Still Available for the Dovetail Developer Workshop

Attention all Dovetail developers: Space is limited for the upcoming Dovetail Developer Workshop, July 21 -- July 25, so you need to act fast. If you'd like to learn how to configure, manage and customize a Dovetail CRM environment please register now by sending Kathy Lacy an email, or calling (512) 610-5457.

Here's all the details...
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Permalink: Thursday, July 10, 2008 6:04 PM
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Filed under Dovetail Developer Workshop
Dovetail Links 2008-07-04

The Call Center Cha-Cha....How Come Enterprises Don't Ask Their Software Vendors for Bug-fix Only Releases?....Not Really News: Cable, Satellite Customer Service Stinks....The #1 Reason IT Often Fails to Deliver Value....Sprint's World Of Pain
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Permalink: Friday, July 04, 2008 5:28 PM
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Filed under call centers, customer service & support, IT
Press Release: Dovetail Software Invites Developers to Five-Day Workshop

Austin, TX — July 2, 2008 — Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced open registrations for its Dovetail Developer Workshop, July 21 – July 25, for customers interested in learning how to configure, manage and customize a Dovetail CRM environment. The syllabus includes a thorough review of the base-line architecture, and many intensive programming labs where students will build significant new functionality using all the elements needed to both customize existing pages and create new ones.

The Dovetail Developer Workshop will take place...
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Permalink: Wednesday, July 02, 2008 2:19 PM
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Filed under Clarify, Dovetail Developer Workshop, Dovetail Software, press release
Dovetail Developer Workshop, July 21-25

Summer is here and so is our next Workshop. We're putting on a five-day event, the Dovetail Developer Workshop, July 21 through July 25 here in Austin, TX for Dovetail developers interested in learning how to configure, manage and customize a Dovetail CRM environment. Space is limited, so please register ASAP by simply sending Kathy Lacy an email, or calling (512) 610-5457.

The workshop will kick off with a review of the Dovetail CRM components and the base-line architecture. Later sessions will walk participants through...
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Permalink: Tuesday, July 01, 2008 2:39 PM
Posted by Dovetail Software | 1 Comments
Filed under Clarify, Dovetail Developer Workshop, programming
Customers "Going Time Warner" akin to "Going Postal"

When customers are on the receiving end of bad service, it's basic human nature for them to tell at least ten of their friends. In fact, it's good for your mental health to vent your pent-up frustrations and it's also good for the economic health of those companies that listen and act upon these complaints. While it's a given that companies that fail to listen will lose customers, what happens when a customer bottles up all his anger and fails to complain?

This guy allegedly kidnapped a cable repairman and held him hostage till his cable was fixed. And then there's this 76 yr-old church-going secretary who waited two hours to talk to a manager, then came back with a hammer and in her words,

"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone. I figured, 'Hey, my telephone is screwed up, so is yours.'"
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Permalink: Thursday, June 26, 2008 3:05 PM
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Filed under customer service & support
Dovetail Links 2008-06-25

SOA Governance Dos and Don'ts....The Real SOA Governance Dos and Don’ts....Business Process - Linking Business and IT....Why Business/IT Alignment is Elusive....The Usefulness of the Use Case?
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Permalink: Wednesday, June 25, 2008 2:19 PM
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Filed under BPM, IT alignment, SOA governance, use case
Common Sense Customer Service and Support

It's common sense that during tough economic times the smarter enterprises redouble their customer service and support efforts -- or so you would think. Customer service, it's sad to say, is not a priority for most businesses, according to new research out of the U.K. The Ken Blanchard Companies found that even though good customer service is an essential competitive advantage in a downturn, only 10% of businesses reported customer service as important challenge in 2008 and, "only 38% recognized it as any kind of priority at all."
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Permalink: Thursday, June 19, 2008 10:19 AM
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Filed under customer service & support, forgotten space, surveys
Dovetail Links 2008-06-18

CRM and the Enterprise 2.0 Challenge....True Enterprise Architecture....Customer Satisfaction Is Needed To Maintain Trust....Mobile CRM: Beyond the BlackBerry....Six Support Issues That Keep Execs Awake at Night

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Permalink: Wednesday, June 18, 2008 1:24 PM
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Filed under CRM, customer service & support, enterpise2.0, Enterprise architecture, mobile CRM

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