Mike Bailey

  • Has anyone seen this movie before?
    Is it just me or is "ITIL" a new flavor of an old game (not to mix metaphors)? Corportate initiatives like Six Sigma and ISO 9000 before it were marketed as the latest industry standards for increasing quality, efficiency and productivity. Did they really provide any meaning benefits? Now along comes ITIL proclaiming many of the same benefits to companies and their IT organizations while providing significant revenue streams to the consultants and other vendors providing the infrastructure for this new initiative.
  • Permalink: Wednesday, April 16, 2008 3:15 PM
    Posted by mbailey | 0 Comments
  • How do we incorporate growth and change?
    One of the biggest issues I hear from organizations is that their legacy customer service systems are too cumbersome and expensive to handle changes in business process. The other issue is that the cost in terms of organizational "disruption" is too much to completely rip out the old system and install and integrate a completely new application platform. So where does this leave us? The question becomes is there a middle way? Is there a technology solution that will give us new ways to respond more quickly and at a lower cost to business needs -...
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  • Permalink: Monday, February 18, 2008 12:15 PM
    Posted by mbailey | 0 Comments