Has anyone seen this movie before?

mbailey — Wed, 16 Apr 2008 19:15:00 GMT

Is it just me or is "ITIL" a new flavor of an old game (not to mix metaphors)? Corportate initiatives like Six Sigma and ISO 9000 before it were marketed as the latest industry standards for increasing quality, efficiency and productivity. Did they really provide any meaning benefits?

Now along comes ITIL proclaiming many of the same benefits to companies and their IT organizations while providing significant revenue streams to the consultants and other vendors providing the infrastructure for this new initiative.

How do we incorporate growth and change?

mbailey — Mon, 18 Feb 2008 17:15:00 GMT

One of the biggest issues I hear from organizations is that their legacy customer service systems are too cumbersome and expensive to handle changes in business process. The other issue is that the cost in terms of organizational "disruption" is too much to completely rip out the old system and install and integrate a completely new application platform. So where does this leave us?

The question becomes is there a middle way? Is there a technology solution that will give us new ways to respond more quickly and at a lower cost to business needs - without having to replace everything we've spent the last 10 years building?

Mike Bailey

Has anyone seen this movie before?

How do we incorporate growth and change?