Marek Pawelczyk

August 2008 - Posts

  • Parent and Child Cases In Dovetail Agent
    The 4.0 Release of Dovetail Agent brings support for parent-child relationship among support cases to the users. Having a functionality available to designate one support case as parent of other cases may play important role in the way your customer support responds to a situation when a large number of cases report the same problem, but in many different ways. Let's consider an example of a communication company with a range of services usually bundled to include: Internet access, VOIP, and cable TV. When a local hub goes down, customers start...
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  • Permalink: Wednesday, August 20, 2008 5:04 PM
    Posted by Marek | 0 Comments
  • Unicode Database Conversion And Usage
      Introduction Long-time ClarifyCRM users may find themselves in a situation driven by their business international expansion which calls for ability to handle client data in languages other than English and character set other than ASCII. If the database was not originally planed to store non-ASCII data, it needs to be 'converted' to be able to use Unicode. The conversion may involve entire database, or only selected columns, depending on the needs. Once the decision is made to store Unicode characters in existing non-Unicode Clarify database,...
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  • Permalink: Tuesday, August 19, 2008 10:47 AM
    Posted by Marek | 2 Comments