Marek Pawelczyk

  • Query Converter - a New Tool to Migrate ClarifyCRM Queries to fcQuery Objects
    Long time ClarifyCRM users may have a number of traditional Clarify queries accumulated over time. After such a business acquires Dovetail Software CRM products for Clarify database, it becomes one of the migration issues: how to reuse Clarify queries in the new thin client. Dovetail Software Agent has no built-in support for Clarify queries, and for a good reason. fcQuery is far superior to traditional Clarify query model and all the users are highly encouraged to abandon Clarify queries in favor of fcQueries. If the business no longer uses Clarify...
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  • Permalink: Tuesday, November 18, 2008 3:43 PM
    Posted by Marek | 0 Comments
  • Site And Contact Merge Tools in Dovetail Agent
    Dovetail Agent v.4.1 has been expanded to include two tools to merge duplicate sites and contacts. Before Dovetail Agent v.4.1, this functionality was available as Clarify Classic Client extension known as fcMerge, which is still available as a separate product. While fcMerge is also capable of handling duplicate address, part, and employee records, Dovetail Agent version of the tool concentrates on sites and contacts only, as these are the most likely ones in need of merging. The new tools do not use any Clarify technology. No more Clarify form...
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  • Permalink: Tuesday, November 18, 2008 10:16 AM
    Posted by Marek | 1 Comments
  • Parent and Child Cases In Dovetail Agent
    The 4.0 Release of Dovetail Agent brings support for parent-child relationship among support cases to the users. Having a functionality available to designate one support case as parent of other cases may play important role in the way your customer support responds to a situation when a large number of cases report the same problem, but in many different ways. Let's consider an example of a communication company with a range of services usually bundled to include: Internet access, VOIP, and cable TV. When a local hub goes down, customers start...
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  • Permalink: Wednesday, August 20, 2008 5:04 PM
    Posted by Marek | 0 Comments
  • Unicode Database Conversion And Usage
      Introduction Long-time ClarifyCRM users may find themselves in a situation driven by their business international expansion which calls for ability to handle client data in languages other than English and character set other than ASCII. If the database was not originally planed to store non-ASCII data, it needs to be 'converted' to be able to use Unicode. The conversion may involve entire database, or only selected columns, depending on the needs. Once the decision is made to store Unicode characters in existing non-Unicode Clarify database,...
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  • Permalink: Tuesday, August 19, 2008 10:47 AM
    Posted by Marek | 3 Comments