Russ Resslhuber

March 2008 - Posts

  • ITIL Implementation in Dovetail CRM
    ITIL is a descriptive set of best-practice methodologies for efficiently and effectively managing IT services. While these methodologies can be applied to essentially any business environment, in the CSS space they are likely to be of particular interest to enterprises using CRM software in an IT Helpdesk context, or to those whose business is itself a Web-based service. ITIL provides process models for Service Delivery and Service Support. The focus of Dovetail CRM is on the Service Support model, where processes can readily be mapped to existing...
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  • Permalink: Wednesday, March 26, 2008 6:09 PM
    Posted by russ | 4 Comments