Russ Resslhuber

  • Enhancing HR Service Delivery with Dovetail CRM
    This post follows up on the Press Release from July 23, announcing selection of Dovetail CRM by a global engineering services organization for enhanced HR service delivery. I thought it might be useful to add a few details. As part of a major restructuring, this organization decided to introduce shared HR services, primarily to deliver global capabilities and realize economies of scale. The project entailed both geographic and functional centralization, with the objective of consistently applying best HR practices. The legacy Human Resources Management...
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  • Permalink: Monday, August 02, 2010 4:07 PM
    Posted by russ | 0 Comments
  • ITIL Implementation in Dovetail CRM
    ITIL is a descriptive set of best-practice methodologies for efficiently and effectively managing IT services. While these methodologies can be applied to essentially any business environment, in the CSS space they are likely to be of particular interest to enterprises using CRM software in an IT Helpdesk context, or to those whose business is itself a Web-based service. ITIL provides process models for Service Delivery and Service Support. The focus of Dovetail CRM is on the Service Support model, where processes can readily be mapped to existing...
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  • Permalink: Wednesday, March 26, 2008 6:09 PM
    Posted by russ | 4 Comments