Rusty Coleman, VP Sales & Marketing

  • Windstream Communications Chooses Dovetail
    Dovetail Software has been selected by Windstream Communications (formerly Nuvox Communications) to utilize Dovetail Mobile and Agent Lite to create a more efficient and cost-effective way for occasional users of the Clarify CRM application to access information related to support cases. Mobile is a web-based application that provides a simplified user interface formatted for use on a mobile phone. Agent Lite is a similar application designed to run within a desktop or laptop browser.
  • Permalink: Wednesday, June 09, 2010 11:10 AM
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  • Dovetail Selected by Pulte Homes
    Pulte Homes selected Dovetail to transition their internal help desk operation to Dovetail CRM for Clarify. Pulte will also utilize Dovetail Mobile and Agent Lite for remote or occasional users to periodically access support case information from a laptop or mobile phone. When completed later in 2010, this transition will result in a fully web-based environment enabling a more cost-effective way to originate, track, and complete support cases. Dovetail CRM for Clarify, Dovetail Mobile, and Agent Lite are designed to be replacements for or work in...
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  • Permalink: Wednesday, June 09, 2010 9:34 AM
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  • Dovetail at CCNG Dallas Event
    Dovetail will be sponsoring and presenting at the upcoming CCNG event in Dallas on Wednesday, October 21st at New Benefits office location. For CCNG members attending, we look forward to seeing you there. For others interested in attending check the details at http://www.ccng.com/i4a/pages/index.cfm?pageid=4555 . This is a great networking opportunity. Rusty
  • Permalink: Wednesday, October 14, 2009 4:30 PM
    Posted by rcoleman | 2 Comments
  • Webinar Series for Clarify Users
    This month we launched the first of several Dovetail complimentary webinars for companies using Clarify software. This particular webinar focused on Clarify Data Management & Optimization utilizing a data archiving strategy and Dovetila's Archive Manager software. Stay tuned for our next session on how to economically extend access to your Clarify data for those who occasionally use Clarify from a laptop or mobile phone. Invitations will go out soon.
  • Permalink: Wednesday, September 16, 2009 4:58 PM
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  • Flexibility & Adaptation Make A Difference
    We have had the opportunity to engage in discussions this year with a number of customers and prospects about the challenges and needs they have related to their customer service and support software applications. A few common themes are; Software Support Value – Historically, software support has been offered and valued as a percentage of the total purchased software cost (usually at list price). For that price, customers could call the supplier for assistance with operational or technical questions or issues, obtain bug fixes, and receive software...
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  • Permalink: Saturday, July 25, 2009 9:26 AM
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  • Greetings
    I recently joined Dovetail as VP of Sales & Marketing and will be posting from time to time with my thoughts on the marketplace Dovetail resides in and activities at Dovetail as we introduce new technology offerings. In the early 90's I started selling to the enterprise call center market and since that time have experienced first-hand the evolution of a variety of technologies that have revolutionized the way in which customer service and support is now provided. The convergence of telecommunications systems, software, the internet, and best...
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  • Permalink: Tuesday, January 06, 2009 2:47 PM
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