Stephen Lynn

August 2007 - Posts

  • Authentic Voice
    Recently, there have been a number of discussions in the market about the importance of companies finding an “authentic voice” as they enter the blogosphere. “Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, literally inhuman. ” -- Building An Authentic Voice As a consequence, companies are taking a number of different approaches to blogging in search of their “authentic voice.” Some, not surprisingly, adopt a controlled corporate focus, letting their...
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  • Permalink: Tuesday, August 21, 2007 11:09 AM
    Posted by slynn | 0 Comments
  • Now with Knowledge Management
    We announced some exciting news for both Dovetail and Clarify customers last month. We added integration with best-of-breed knowledge management to the company’s customer service and support (CS&S) product suite. We also completed our first such integration, with KNOVA’s suite of Intelligent Customer Experience applications. In the future, we will integrate additional best-of-breed knowledge management products. Check out the details about our new capability by reading the full press release . This continues our company’s trend of listening...
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  • Permalink: Tuesday, August 07, 2007 9:07 AM
    Posted by slynn | 0 Comments
  • Customer Service is Everywhere
    I have always believed in the importance of customer service, both as a provider of solutions to customers and as a consumer. I have made numerous decisions over my life in staying with a product or service or switching based on the quality of customer service I have received. My family and I had a recent experience in customer service that I would never had guessed would have the impact on a decision that it did. My mother-in-law had a heart procedure. While no one is about to claim she an enjoyable time at the hospital, the level of service she...
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  • Permalink: Monday, August 06, 2007 9:45 AM
    Posted by slynn | 1 Comments