We announced some exciting news for both Dovetail and Clarify customers last month. We added integration with best-of-breed knowledge management to the company’s customer service and support (CS&S) product suite. We also completed our first such integration, with KNOVA’s suite of Intelligent Customer Experience applications. In the future, we will integrate additional best-of-breed knowledge management products. Check out the details about our new capability by reading the full press release.
This continues our company’s trend of listening to our customers in determining what improvements we should make to our product suite. They have told us about the importance of knowledge management to their organizations and their willingness to spend CRM dollars on knowledge management initiatives. We looked into it and determined the value of bringing knowledge management into an overall CRM strategy can't be minimized as it relates to rapid ROI as well as higher customer satisfaction and retention.
Our customers have spoken and we have listened. Let us know what else you are looking for in your CRM system.
Until next time,
Stephen
