Stephen Lynn

March 2008 - Posts

  • Take Care of Your Customers
    We had a recent incident that I think speaks towards Dovetail’s approach to providing superior customer service. One of our newer customers was doing some custom development work utilizing our Dovetail CRM product and they ran into a situation where they were stuck. So they contacted their sales person via an email and inquired about whether they could purchase consulting services to help them complete their customizations. The typical salesperson approach, and a company only worried about the almighty dollar, would have immediately taken the order...
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  • Permalink: Thursday, March 27, 2008 10:13 AM
    Posted by slynn | 0 Comments
  • Single Vendor or "Best of Breed"
    I have talked to a number of companies who have been analyzing their current enterprise software systems structure. Their struggle - Utilize a single vendor to provide all of the enterprise’s needs or choose a "best of breed" approach. Complicating this analysis is that there is a further debate between using a single CRM vendor for all of a company's CRM needs vs utilizing a “best of breed” approach to the various CRM requirements. I might add, this isn't a new debate; it is one that goes back probably a decade or more. I have found the proponents...
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  • Permalink: Wednesday, March 26, 2008 9:08 AM
    Posted by slynn | 0 Comments
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