Stephen Lynn

June 2009 - Posts

  • The Risks Associated with SaaS
    People tend to follow trends, and certainly the trend towards SaaS is growing. There is a lot of positives associated with on-demand applications, no doubt, but just like other similarly “can’t miss” opportunities (such as Bernard Madoff or Allen Stanford for investments), companies need to be aware of the risks associated with SaaS. Some of these have been highlighted previously, such as losing control of your data, or the long-term costs associated with SaaS are often higher than perpetual licenses, but one that hasn’t got as much attention should...
    read more
  • Permalink: Friday, June 26, 2009 10:28 AM
    Posted by slynn | 1 Comments
    Filed under ,
  • Customer Survey – Don’t Ask Unless You Really Want to Know
    I recently spent a week-end at the Ritz-Carlton in Dallas. It was a lovely week-end, the staff was fabulous, we had a great room, and the restaurant was superb. About a week after our stay I received an email from the hotel asking me to complete a survey about our stay. I completed the survey and told them about one problem we had at the hotel. I thought it was important for them to know, and I even filled out the section where it asked if I wanted someone to contact me so I could elaborate on the issue. This is where their customer service broke...
    read more
  • Permalink: Thursday, June 18, 2009 4:46 PM
    Posted by slynn | 3 Comments
    Filed under
  • Jeremy Miller Travels the World to Speak at Norwegian Developers Conference 2009
    It wasn’t enough that Jeremy Miller, Dovetail Software’s chief software architect, has spent a lot of his time participating in the technical community in the United States; now, he has taken his knowledge overseas to Norway. Jeremy will be speaking at the Norwegian Developers Conference this week in Oslo. For those of you who live in that part of the world and can participate in the conference, you are lucky as the conference has a really interesting agenda and a great list of speakers. Thanks Jeremy for taking your time to spread your knowledge...
    read more
  • Permalink: Monday, June 15, 2009 4:33 PM
    Posted by slynn | 0 Comments
    Filed under , ,
  • Good Technology Does Not Guarantee Good Customer Service
    I recently took my car in to the dealership for a warranty issue. The service rep greeted me when I arrived, made sure I had a loaner car, and my car repair was completed when promised. So a successful visit, right? Wrong. As I was driving home, the same problem developed. I called the service rep, he apologized, and arranged for me to return at a later date. But then it got interesting. Two days later I got an email from the dealership. Take a look: Dear Stephen, First of all, thank you for bringing your vehicle in for service at xxx. As a preferred...
    read more
  • Permalink: Tuesday, June 02, 2009 4:27 PM
    Posted by slynn | 0 Comments
    Filed under , ,