Stephen Lynn

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Dovetail Software: Easy to Use - Ask our Customers

One of the reasons our customers move off of our competitors’ software is because it is easy to migrate from other solutions to Dovetail CRM. Our development staff thinks like customers, so they develop from the perspective of the customer, i.e., how to make their jobs easier. There is nothing like testimonials from our customers, so hear is our latest example . Thanks for the kind words David. Until Next Time, Stephen
Permalink: Monday, September 14, 2009 1:55 PM
Posted by slynn | 0 Comments
Filed under Dovetail Software, CRM, CRM software development, customer service and support
Single Vendor or "Best of Breed"

I have talked to a number of companies who have been analyzing their current enterprise software systems structure. Their struggle - Utilize a single vendor to provide all of the enterprise’s needs or choose a "best of breed" approach. Complicating this analysis is that there is a further debate between using a single CRM vendor for all of a company's CRM needs vs utilizing a “best of breed” approach to the various CRM requirements. I might add, this isn't a new debate; it is one that goes back probably a decade or more. I have found the proponents...
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Permalink: Wednesday, March 26, 2008 9:08 AM
Posted by slynn | 0 Comments
Filed under Dovetail Software, CRM, CRM software development, customer service and support
A Message From Dovetail Software CEO Stephen Lynn

We started the Dovetail blog at the beginning of the year, and to be honest, I didn’t know what the reaction might be from the Dovetail/Clarify community, or how our employees would act in their role as company spokespeople. We had numerous discussions within the company in regards to corporate policing of employee posts and employees believing that the true value of the blog was keeping it open without company monitoring. I checked what other companies were doing, and even read Robert Scoble and Shel Israel’s book, Naked Conversations , looking...
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Permalink: Thursday, June 14, 2007 5:32 PM
Posted by slynn | 2 Comments
Filed under Dovetail Software, forgotten space, Scoble, Clarify user, CRM, CRM software development, customer service and support

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