Steven Weintraub

  • AMDOCS/Clarify CRM and the issue of daylight saving time.
    <For those who have read this blog before, please notice we are now providing the solution below.> As many IT departments are just finding out, a major change is about to happen concerning clocks and the calendar. In late 2005 the Congress changed daylight saving time to last 5 weeks longer. Instead of starting the first week in April, daylight savings time starts the second Sunday in March. It will also end the first week in November. On top of that there are two extra problems. First the extension is not permanent - but indefinite. The Congress...
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  • Permalink: Wednesday, February 07, 2007 8:11 AM
    Posted by sweintraub | 3 Comments
  • You got to think like your users
    Melissa Burpo in her blog "Don't lose your users in abstraction" talks about actually making people to fit your abstract users. But you have to think like your users to actually make full use of this. Two examples popped up this last week which shows you why you need to think like the concrete users you make for the abstractions. First happened just yesterday when discussing test cases on users. The test writer was writing a test case that email addresses should be unique throughout the system. This may be true for ' the Administrator', 'The Agent'...
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  • Permalink: Tuesday, January 30, 2007 11:16 AM
    Posted by sweintraub | 1 Comments