The following comes compliments of Kristina Pereyra:
A
user reported that the case history was all messed up - it started out
going forward chronologically, then backward, then start again later
and go backwards. It turned out to be people forwarding in emails with
full quoted chains - something like this:
**** case notes 12-31-2007 ****
Issue reported by phone, details being mailed. 20 minutes on phone support.
**** case notes 01-31-2007 ****
Logs enclosed
>>> 20 Jan 2007 >>>
Can you send logs?
>>> 1 Jan 2007 >>>
The system is giving this funny error.
**** case notes 01-20-2007 ****
>>> 20 Jan 2007 >>>
Can you send logs?
>>> 1 Jan 2007 >>>
The system is giving this funny error.
**** case notes 01-01-2007 ****
>>> 1 Jan 2007 >>>
The system is giving this funny error.
Well,
I can't stop them from doing this kind of thing but I can do a simple
text parse and css the extra emails away. Enclosed, enhancement to do
that. Of course everybody will have different indicators for email
enclosures and notes, but hey, that's what constants are for.
Download code here:
http://www.dovetailsoftware.com/download/user_contributed/case_history.zip
Gary Sherman
Dovetail Software
gary@dovetailsoftware.com
512-418-2905 x105
www.dovetailsoftware.com
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Gary Sherman
gary@dovetailsoftware.com
