Dovetail Software Blogs

Do you link cases to solutions at all? We do not currently use solutions. Do you think about linking cases to Solutions, or linking cases to Resolutions?   I think you should link to the resolution. Is this how you think about it in reality? Not really. I am linking to the "solution" of this issue not to one of a number of ...

Awesome!  I can't wait to get this implemented.  Our contact records are Bad (yes, with a capital B).

Nice post!   I am working on something similar that stores data as JSON objects and makes them available to the calling page. It is similar in nature to the cache files used by dtAgent.

I tried following the steps above but my new time field did not appear in the list.  Here is the file I imported: OBJECT  TYPE=''prop_name'', NAME=task_due_date UNIQUE_FIELD = obj_type , prop_name  FIELDS   obj_type=5080;   prop_name =''@USERTIME155'';   path_name =''due_date'';   ...

Gary, Just curious... you use !important on all the styles. Was the reason you did this to force overriding the default style?

This is a great enhancement! Looking forward to the next release.

This looks very promising! I also use jquery and firebug.  I would also recommend the Web Developer Toolbar add-on for Firefox.  And to make life simple, you can add the different "Tab" add-ons for other browsers (IE, Safari, even Chrome) so you can use Firebug to debug in these other browsers as well.

We currently do not use EmailClerk so this wouldn't directly affect us but, for my two cents, make it work the way the same way as the Clarify Email Clerk.  That way those companies that are using it would have an easier conversion.

This is a great enhancement!  Looking forward to this feature with my next upgrade.

Nice write up!  Thanks for the tips.