Dovetail Software Blogs

Amdocs Strolls Further Down Customer Experience Path ''Amdocs (NYSE: DOX) has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the ...

Dovetail Software Blogs: Service Oriented Architecture and Dovetail on .NET “Dovetail Software’s platform is .NET, as many of you know. We wrote our applications from scratch to run on .NET, precisely because of the ease of integration and rapid development this platform affords. Like Microsoft, we’ve been quietly developing our ...

CRMBuyer hailed Microsoft as one of the leading drivers of Service Oriented Architecture (SOA): “Microsoft was a pioneer and driver of many of the Web services standards that form the essence of SOA [...] Because of Web services, developers are gaining more choices than ever for leveraging common services in order to provide ...

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...