Dovetail Software Blogs

We're expanding the development team on our line of existing products. You'll be working on a small team that develops applications for large businesses using some of the latest technology. You will be involved in all aspects of solution development, including analysis, design, development, testing, documentation, and support. We’re looking for a ...

I spent last week at the Monospace conference, which was held concurrently with the annual Innotech conference here in Austin. Monospace This was the first year for Monospace, and it was fantastic. Scott Bellware did a great job of organizing the conf, bringing in top notch attendees, and providing fun after-hours activities as well. Miguel de ...

Come work for one of the most progressive development shops in the US. This is an opportunity to work with some of the leaders in the .NET/C# space including Jeremy Miller and Joshua Flanagan – both senior developers, designers, architects, authors, and open source project leaders -- with tons of experience. We use cutting edge project practices ...

Dovetail SDK is a software development kit for writing applications, using .NET, to access Clarify™ databases. One of the more common requirements for objects created for Clarify is performing workflow operations on those objects, such as assigning cases or dispatching change requests. Dovetail SDK provides a powerful set of tools to make workflow ...

Seems like it is the perfect place to use Dovetail SDK Generic objects. For flashes, you need to create a record in table_alert, and relate it to the correct user and site. Here is an example based on the developer walkthrough in the SDK documentation:   'First, create the dataset which will contain the generics Dim dataSet As New ...

Since you are supplying the login_name for the user performing the close action, we query table_user for that login_name, and then traverse to the employee table via the user2employee relation to get the employee objid, which is used for the table_close_case relation to the employee table. Currently the employee lookup is only done if ...

I just ran a test using the javascript version, and the closer2employee relation is populated correctly. The APIs should not have any different logic in them, but I will try to duplicate what you are doing and let you know. 

Kevin has put together an RSS feed for our most recent knowledgebase articles. The feed can be subscribed to using a feed reader (such as Google Reader), and any new articles will be delivered to you. Very cool. We eat our own dogfood here, meaning we use our Dovetail/Clarify system for our customer support team - including the knowledgebase ...

Hi all,I am working for a software integrator company. My projects includes working on Java and Ruby on Rails and Ajax. I think Web Services is really cool. We also recently have to now work on REST and they are talking about mashups and Struts. Can anyone tell me if there are some good training or conferences so that me and my team members can ...

Amdocs Strolls Further Down Customer Experience Path ''Amdocs (NYSE: DOX) has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the ...