Dovetail Software Blogs

APIs Remain a Great Integration Helper ''...the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. ''The value of the API to enhance the legacy system cannot be overstated. It’s the crucial, necessary element to ...

APIs for Clarify''At this point it was clear the user had some work in front of him whichever way he turned [...] Reusable code is the administrator’s friend, and a handy API can make a lot of friends for a company.''The architecture of participation: or, Nobody is as clever as everybody ''The Centre for Learning & Performance Technologies ...

Dovetail Software Blogs:  The ROI of Collaboration''We love where Jay Cross is going with this, but ask any investor if ROI is an innapropriate measure of performance and you'll get a hard stare in return. It's more than semantics. We think ROI in the traditional usage still pertains to Web 2.0. It's not ROI that needs to be outmoded, ...

How does the future look for the owner of the Amdocs Clarify CRM system? When Amdocs acquired Clarify, it led the way in combining its specialization in billing with CRM. This was an exciting story for the industry as a whole, sparking more acquisitions, and fueling general interest in the broader integration of departments. The ...

Amdocs Clarify Data Massage With Dovetail Software “Back in the last decade Dovetail Software, then going by the name First Choice Software, started creating APIs to extend Clarify CRM systems in new ways that went beyond the feature and function sets coded into the Clarify software. This was immediately acclaimed by grateful ...

In how many ways does Dovetail CRM add to the existing utility of the Amdocs Clarify database? The answer is “countless”, but here are some of them. Over a hundred of the largest Clarify corporate users depend on Dovetail’s APIs to extract super-performance from their systems. Dovetail supplies close to six hundred APIs (and now Web ...

Support is not Forgotten by Dovetail “What the forgotten space of service and support needs most is flexible and powerful software. With the Clarify system, this means Dovetail Software. The reasons are many, and include Dovetail’s being designed specifically to fit into the Clarify installed base seamlessly, ...

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...

By Gary Sherman  Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions. I'm sure there will be details I've missed (especially on some of Clarify's later ...

Is the on-demand delivery model the largest single contributor to the renaissance of CRM from its moribund state of two-three years ago? The industry seems to think so, from an informal survey taken by CRMBuyer ''Not surprisingly, on-demand topped many vendors’ list of things to be hopeful about in 2007 and beyond—and for good ...