Dovetail Software Blogs

The future development path of CRM is undoubtedly tied to the business goal of constructing a customer-centric culture. The future of IT itself is challenging and exciting. Two commentators today feature in our links column, both lauding the pivotal value of IT in the success and even survival of the enterprise. Michael Kavis, an ...

The IT departments of some companies will shrink in the coming years, replaced by managed services, and chipped away at by small-scale, online subnets rapidly deployed through the firewall by individual users and teams. But it doesn’t have to be this way. Some IT departments will transform themselves into businesses, and grow larger ...