Dovetail Software Blogs

Dovetail Software Blogs: Enterprise 2.0: Start Small, Build on Success “Allied with the notion of starting modestly is the notion of remaining somewhat informal. We’ve written extensively about this in Community and Knowledge Within the Enterprise. What the enterprise is doing in deploying collaboration systems is surfacing its ...

Dovetail Software Blogs: CRM Dead Canaries in the Contact Center “If attrition rates are so high that half the workforce in a typical call center quits, and if most people detest automated phone systems, how can we improve the call center? Is the software too hard, or the companies too uncaring?” Corporate Portfolio ...