Dovetail Software Blogs

The issue of IT alignment is commonly heard nowadays, as part of the plea of the business side of the enterprise to get better response from IT. Some say that such alignment comes at the expense of technical proficiency, but we disagree. We’re tempted to say that alignment is just another word for results. As Dovetail Software says ...

Dovetail Software Blogs: CRM Dead Canaries in the Contact Center “If attrition rates are so high that half the workforce in a typical call center quits, and if most people detest automated phone systems, how can we improve the call center? Is the software too hard, or the companies too uncaring?” Corporate Portfolio ...

When other departments start to envy your team for the report and execution capabilities you’re suddenly displaying, it shows how good your software upgrade is, at least in the customer service space. We’ve talked about this often: see, for example, The Power of Software. Upgrade envy is the best recommendation. As information ...