Showing page 1 of 2 (20 total posts)
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Agility Means Simple Things Done Well, Not Complex Things Done Fast
''Experience shows me (again and again) that agility is not about
working fast but about finding elegantly simple solutions to business
problems. You'll know you've found an elegantly simple solution when
the business people agree it solves their most important and ...
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Customer service and support
is not a thing we’re inventing. Customer service already exists, and
it’s perfect. It’s we who are being invented. We’re reinventing
ourselves, peeling down the layers of the onion, iterating ever simpler
purities of concept, drawing closer to the already existing heart of
what true customer centricity ...
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Dovetail Software Blogs: Web 2.0 Tools For The Enterprise
''The debate on Web 2.0 within
the enterprise is moving away from questions such as, what is it? and,
why do we care? to a welcome new question: how do we implement it?...
Web 2.0 is a small term
that carries a lot of different meanings to different people. And Web
2.0 tools ...
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The issue of IT alignment is
commonly heard nowadays, as part of the plea of the business side of
the enterprise to get better response from IT. Some say that such
alignment comes at the expense of technical proficiency, but we
disagree. We’re tempted to say that alignment is just another word for
results.
As Dovetail Software says ...
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Dovetail Software Blogs: Software as a Dis-Service?
“Business
intelligence of course cuts deeply into and across all the systems of
any company, by its very definition it requires access to everything
for the single view of the truth. Hardly surprising that the majority
of companies are not in a position to benefit from hosted ...
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Dovetail Software Blogs: Social Networking and CRM
“Enterprise
social networking is increasingly receiving offerings from software
developers, and in the workplace social networking has long moved
beyond the concept of frivolous, into the background environment of
what people do during their days. Corporate culture doesn’t ...
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The wealth of its network is a
tangible treasure for the company that knows how to measure it, and
whose culture allows it to value the forward motion of
self-improvement, and the windfalls of synergy.
We have
spent this week outlining exactly how this wealth exists, and operates,
and grows. Underlying all the mechanics of ...
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Dovetail Software Blogs: Enterprise 2.0: Start Small, Build on Success
“Allied
with the notion of starting modestly is the notion of remaining
somewhat informal. We’ve written extensively about this in Community
and Knowledge Within the Enterprise. What the enterprise is doing in
deploying collaboration systems is surfacing its ...
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The quest of the modern corporation for agility
stems not only from fear of threats to which it cannot react, but also
from the great sense of opportunities existing in abundance if it can
only adapt itself rapidly enough.
The challenge is to
engage with changing markets, in the time of their changing, and not
after competitors ...
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Dovetail Software Blogs: Culture Surprise For IT
“In
reinventing itself to become a business the IT department doesn’t have
to suffer abrupt culture shock: CIOs can read this and turn the
experience into mild surprise. Either way, as IT begins to listen to
its customers within the enterprise it will also become challenged to ...
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