Dovetail Software Blogs

Customer service and support is not a thing we’re inventing. Customer service already exists, and it’s perfect. It’s we who are being invented. We’re reinventing ourselves, peeling down the layers of the onion, iterating ever simpler purities of concept, drawing closer to the already existing heart of what true customer centricity ...

Dovetail Software Blogs: Culture Surprise For IT “In reinventing itself to become a business the IT department doesn’t have to suffer abrupt culture shock: CIOs can read this and turn the experience into mild surprise. Either way, as IT begins to listen to its customers within the enterprise it will also become challenged to ...