Dovetail Software Blogs

Microsoft is in the news a lot lately for its developments in the CRM space. Stories coming from the company’s annual Convergence conference this week in San Diego recount impressive integration between Microsoft’s CRM application and the Office suite. The Redmond company could become a huge player in the CRM market, bringing flexibility ...

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...