Showing page 1 of 2 (14 total posts)
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Just in case you missed these great posts the first time...Steven ''Doc'' List on Expertise
''We build CRM software. Our customers provide expertise to their
customers. Their customers expect them to have knowledge and skills
that those customers need. Should this idea inform our design and
implementation decisions?''Mike Bailey on How do We ...
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Probably the most valuable aspect of Dovetail Software’s array of products for the legacy Amdocs Clarify CRM install is their small footprint in any architecture, their sheer willingness to integrate with other systems.
Ease
of integration matters because data accumulation is growing, and data
retrieval is increasingly a part of ...
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Technological advances spawn
instant headlines and offer rapid change to users, and the launch of
the new overnight sensation obscures the underlying nature of
technology development, which is a more gradual and systematic process.
Enterprise
IT systems respond best to clear development plans over comfortable
timelines. To devise ...
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It’s not just the agent at the
field level or team leader who benefits from flexibility and ease of
cross-enterprise integration in the software developed by CRM
and Customer Service and Support (CS&S) vendors. Executives require
data to perform well, and software that locks the enterprise into
certain ways of operating also ...
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Instructional designer Natalie Laderas-Kilkenny recently commented on the Dovetail Software blog, calling it a “great example of company blogging in action.”
She adds: “One company is using blogging to expose its mindset to its
customers. People can read how employees are working out solutions.”
Thanks,
Natalie, and that was ...
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Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...
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Email integration with CRM is an important part of the CRM
deployment for any enterprise. This is true simply because we all live
and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant
messaging) both have their place in our lives, as does the visual Web
browser. In some sites the visual Web ...
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Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking).
It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004:
Social networking software should ...
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Is the on-demand delivery model the largest single contributor to the renaissance of CRM from its moribund state of two-three years ago? The industry seems to think so, from an informal survey taken by CRMBuyer
''Not surprisingly, on-demand topped many vendors’ list
of things to be hopeful about in 2007 and beyond—and for good ...
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According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...
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