Dovetail Software Blogs

Customer service and support is the only enduring way to long term revenue growth. Companies are reluctant to accept this claim, but customers have no hesitation proving it continuously with their purchasing choices. For more than ten years, Dovetail Software has been quietly building advantage for the Clarify owner with its ...

Toiling silently in the Forgotten Space of Customer Service and Support (CS&S), are the Forgotten Men and Women in IT who are responsible for maintaining the company’s Amdocs Clarify CRM system, and who try to enhance the tools of the company’s support agents, against difficult odds. It sounds grim, and it often is, for IT ...

Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...

According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...

We surveyed users of Amdocs Clarify CRM systems to find out the primary reasons they incorporated, or migrated completely to, Dovetail Software’s CRM system, and their .NET platform, Dovetail SDK.The following evaluations are in no particular order. Customer responses are edited for clarity. These are the ten most common themes we ...

  Rising StarDovetail Software’s story began in the mid-1990s as First Choice Software, a critical technology partner with Clarify, by then the world’s second-largest producer of Customer Relationship Management (CRM) software.Into this vastly burgeoning field, Dovetail brought its rapid deployment of innovative, custom enhancements for ...

Here’s a question: Rather than upgrade, is it less painful to stay with the current, outmoded install of Clarify, trying to accomplish things that the modern business requires, but that the software won’t easily do?   With enterprise demand on the rise for better performing Customer Service and Support (CS&S) capability, ...

In the world of Customer Relationship Management (CRM) enterprises are beginning to wake up to the fact that Customer Service and Support is an important part of their business. Customer Service and Support automates service requests, complaints, product returns and enquiries. This is the necessary walk that follows the talk of sales, the ...