Showing page 1 of 2 (17 total posts)
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Yesterday we said that as a
company strips out the barriers and obstacles between itself and its
customers, it approaches closer to the ideal of customer service, which
already exists perfectly in the customer mind. We said you could see
this reinvention happening by judging the goods and services that the
company produced.
Seth ...
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It was a foregone conclusion
that Dovetail Software would come to call itself an agile developer:
you had only to know its nimble products to see that they must have
come from a group of engineers who were open to getting it right, and
who wanted to work towards this end, rather than coming from an
entrenched position of how things ...
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The debate continues about the relative values of on-demand versus on-premise CRM solutions. Concerns about hosted services hinge on security and, most importantly, integration.
At
the beginning of this year we studied the Software-as-a-Service
situation in general and especially as it relates to Amdocs Clarify
owners, and the value ...
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If the enterprise could start
from scratch with all of its IT environment, what would it do
differently? For the owner of the Amdocs Clarify CRM system the most profitable answer would be to deploy nothing but Dovetail CRM products against the Clarify database.
For
the rest of the industry, and in other fields, the menu of options ...
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One of the first areas of acclaim that Dovetail Software received for its applications – created to replace the Amdocs Clarify CRM applications – was the marvelous range of new functions that Dovetail brought to email.
“For users of Clarify data within an enterprise,
Dovetail has delivered enormous email capability not present ...
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Integration may be the single
most important requirement of the modern IT department. As solutions
for the evolving contact center continue to proliferate, the owner of
the Amdocs Clarify database can similarly continue to trust in the
extensibility brought by Dovetail CRM to the legacy install.
Gartner
reports that the market for ...
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Customer service and support
is the only enduring way to long term revenue growth. Companies are
reluctant to accept this claim, but customers have no hesitation
proving it continuously with their purchasing choices.
For
more than ten years, Dovetail Software has been quietly building
advantage for the Clarify owner with its ...
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Dovetail Software in the user guide to its Customer Self-Service module gives us a list of simple things we quite willingly let our customers do with our database:
Log in and log out securelySearch the knowledgebase for solutionso Using keywordso Using FTSView existing solutionsView their existing (open) casesSearch for specific ...
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Companies today have global
reach, and global headaches to match. Remote control is more than a
convenience or a technology benefit, it’s the driving imperative of a
worldwide nervous system of command and feedback. Integration of all IT
systems is a life-saving measure.
“Dovetail solutions seamlessly integrate with ...
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Every storekeeper knows that
the place would stay a lot cleaner without those pesky customers, but
there’s a second part to this logic that we don’t need to spell out.
Ruthlessly efficient trends in the modern marketplace today are coaxing
larger companies also into the second half of this logic, typically
against their prevailing ...
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