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  • Integrating Data and People

    Probably the most valuable aspect of Dovetail Software’s array of products for the legacy Amdocs Clarify CRM install is their small footprint in any architecture, their sheer willingness to integrate with other systems. Ease of integration matters because data accumulation is growing, and data retrieval is increasingly a part of ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on September 5, 2007

  • The Dovetail Advantage: Email and CRM

    Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...
    Posted to Dovetail Software (Weblog) by editor on January 25, 2007

  • The Social Networking Convergence With CRM

    Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004: Social networking software should ...
    Posted to Dovetail Software (Weblog) by editor on January 19, 2007