Showing page 1 of 2 (17 total posts)
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On October 15th Dovetail
Software shipped the latest version of its email processing engine
designed to access the Amdocs Clarify database. This version reflects a
name change as well: what was long known in the Clarify community as
SuperEmailClerk.NET, sometimes abbreviated as SEC.NET, is now Dovetail Email Agent 1.4.
One
great ...
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When does it make sense to write a routine from scratch, versus using a proven API that has all the testing done? The answer comes down to time and cost of course, a different equation in each case.
A
recent dialog in the ITtoolbox Clarify forum illustrates the dimension
of the issue. A user asked for advice on Clarify’s Assign ...
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The issue of IT alignment is
commonly heard nowadays, as part of the plea of the business side of
the enterprise to get better response from IT. Some say that such
alignment comes at the expense of technical proficiency, but we
disagree. We’re tempted to say that alignment is just another word for
results.
As Dovetail Software says ...
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Probably the most valuable aspect of Dovetail Software’s array of products for the legacy Amdocs Clarify CRM install is their small footprint in any architecture, their sheer willingness to integrate with other systems.
Ease
of integration matters because data accumulation is growing, and data
retrieval is increasingly a part of ...
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Every storekeeper knows that
the place would stay a lot cleaner without those pesky customers, but
there’s a second part to this logic that we don’t need to spell out.
Ruthlessly efficient trends in the modern marketplace today are coaxing
larger companies also into the second half of this logic, typically
against their prevailing ...
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The new company that today’s
corporation is trying to become can only happen with the assistance of
technology. In part, the advance of technology is what gives rise to
the need for the company to change. For example, executives now see
that technology can bring them dashboard control of the enterprise,
with business intelligence ...
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Toiling silently in the
Forgotten Space of Customer Service and Support (CS&S), are the
Forgotten Men and Women in IT who are responsible for maintaining the
company’s Amdocs Clarify CRM system, and who try to enhance the tools of the company’s support agents, against difficult odds.
It
sounds grim, and it often is, for IT ...
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Technological advances spawn
instant headlines and offer rapid change to users, and the launch of
the new overnight sensation obscures the underlying nature of
technology development, which is a more gradual and systematic process.
Enterprise
IT systems respond best to clear development plans over comfortable
timelines. To devise ...
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Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...
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Email integration with CRM is an important part of the CRM
deployment for any enterprise. This is true simply because we all live
and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant
messaging) both have their place in our lives, as does the visual Web
browser. In some sites the visual Web ...
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