Dovetail Software Blogs

Dovetail Software in the user guide to its Customer Self-Service module gives us a list of simple things we quite willingly let our customers do with our database: Log in and log out securelySearch the knowledgebase for solutionso Using keywordso Using FTSView existing solutionsView their existing (open) casesSearch for specific ...

Every storekeeper knows that the place would stay a lot cleaner without those pesky customers, but there’s a second part to this logic that we don’t need to spell out. Ruthlessly efficient trends in the modern marketplace today are coaxing larger companies also into the second half of this logic, typically against their prevailing ...