Dovetail Software Blogs

It’s not just the agent at the field level or team leader who benefits from flexibility and ease of cross-enterprise integration in the software developed by CRM and Customer Service and Support (CS&S) vendors. Executives require data to perform well, and software that locks the enterprise into certain ways of operating also ...

Instructional designer Natalie Laderas-Kilkenny recently commented on the Dovetail Software blog, calling it a “great example of company blogging in action.” She adds: “One company is using blogging to expose its mindset to its customers. People can read how employees are working out solutions.” Thanks, Natalie, and that was ...

Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...