Showing page 1 of 4 (35 total posts)
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Just in case you missed these great posts the first time...Steven ''Doc'' List on Expertise
''We build CRM software. Our customers provide expertise to their
customers. Their customers expect them to have knowledge and skills
that those customers need. Should this idea inform our design and
implementation decisions?''Mike Bailey on How do We ...
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On October 15th Dovetail
Software shipped the latest version of its email processing engine
designed to access the Amdocs Clarify database. This version reflects a
name change as well: what was long known in the Clarify community as
SuperEmailClerk.NET, sometimes abbreviated as SEC.NET, is now Dovetail Email Agent 1.4.
One
great ...
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When does it make sense to write a routine from scratch, versus using a proven API that has all the testing done? The answer comes down to time and cost of course, a different equation in each case.
A
recent dialog in the ITtoolbox Clarify forum illustrates the dimension
of the issue. A user asked for advice on Clarify’s Assign ...
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Yesterday we said that as a
company strips out the barriers and obstacles between itself and its
customers, it approaches closer to the ideal of customer service, which
already exists perfectly in the customer mind. We said you could see
this reinvention happening by judging the goods and services that the
company produced.
Seth ...
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The issue of IT alignment is
commonly heard nowadays, as part of the plea of the business side of
the enterprise to get better response from IT. Some say that such
alignment comes at the expense of technical proficiency, but we
disagree. We’re tempted to say that alignment is just another word for
results.
As Dovetail Software says ...
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Probably the most valuable aspect of Dovetail Software’s array of products for the legacy Amdocs Clarify CRM install is their small footprint in any architecture, their sheer willingness to integrate with other systems.
Ease
of integration matters because data accumulation is growing, and data
retrieval is increasingly a part of ...
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It was a foregone conclusion
that Dovetail Software would come to call itself an agile developer:
you had only to know its nimble products to see that they must have
come from a group of engineers who were open to getting it right, and
who wanted to work towards this end, rather than coming from an
entrenched position of how things ...
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The debate continues about the relative values of on-demand versus on-premise CRM solutions. Concerns about hosted services hinge on security and, most importantly, integration.
At
the beginning of this year we studied the Software-as-a-Service
situation in general and especially as it relates to Amdocs Clarify
owners, and the value ...
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If the enterprise could start
from scratch with all of its IT environment, what would it do
differently? For the owner of the Amdocs Clarify CRM system the most profitable answer would be to deploy nothing but Dovetail CRM products against the Clarify database.
For
the rest of the industry, and in other fields, the menu of options ...
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One of the first areas of acclaim that Dovetail Software received for its applications – created to replace the Amdocs Clarify CRM applications – was the marvelous range of new functions that Dovetail brought to email.
“For users of Clarify data within an enterprise,
Dovetail has delivered enormous email capability not present ...
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