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  • Dovetail Links 2008-05-07

    The Value of Beautiful Code ''One of the arguments against outsourcing is that 'a vendor can't see the big picture, and will necessarily write inferior code.'  Either due to a poor understanding of the business context or, a poor understanding of the technical environment, or because they know (deep down) that they need to get it out ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on May 7, 2008
  • Dovetail Daily Links 2008-04-29

    Customers Really Are the Lifeblood of Your Business ''It is a mistake to think that because a customer has expressed dissatisfaction with your product or service they will not come back to you. They will not return if you handle the situation badly. However, some of your most vociferous complainers could become your most loyal customers ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 29, 2008
  • Dovetail Daily Links 2008-04-17

    ERP Implementation Surprises and How To Deal With Them ''The amount of time and expense required to eliminate all surprises is unjustified. An organization has thousands of business procedures. The new software has millions of lines of code. Design and Testing are important, but my rule of thumb is after two test cycles, the cost of the test ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 17, 2008
  • Dovetail Daily Links 2008-04-15

    Enterprise Architecture, Whiteboards and Bad Project Management ''I bet if you were to walk your own hallways, you may notice that the whiteboards of architects are now covered with timelines and other notations not traditionally associated with architecture but strongly correlated to project management. Is it that architects are no ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 15, 2008
  • Dovetail Daily Links 2008-04-09

    Something Strange in Your SOA… Who You Gonna Call? ''When it comes to SOA, who should be picking up those 3am SOA problem calls? Forrester’s Randy Heffner says many organizations are uncertain who should best be handling these calls. Often, one team or another may be charged with handling any malfunctioning services, but end up dragging in ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 9, 2008
  • Dovetail Daily Links 2008-04-08

    BI Spending to Remain Strong, for Now Business Intelligence will ''see another year or two of healthy growth before it hits the flux phase, reports ITPro. Companies see BI as a top priority, which means it won’t be as affected by an economic downturn as other technologies, says Gartner, which predicts spending will hit $5.8 billion this ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 8, 2008
  • Dovetail Daily Links 2008-04-03

    Business Intelligence: A Technology Category in Tumult ''No one can deny that the market for business intelligence applications is hot. An Aberdeen Group survey found that the number-one technology spending item for companies was 'reporting and analytics' in 2007.'' Business Intelligence Is Mission-Critical, for CRM and Others According ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 3, 2008
  • Dovetail Daily Links 2008-03-13

    Business Intelligence: Sifting Through the Data Sands With 'Data Preparation for Analytics' ''Analysts and students in business and other disciplines may benefit from Data Preparation for Analytics Using SAS, edited by Gerhard Svolba. They can find many tips to how and what kind of analyses need to be done. The author put forward his ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on March 13, 2008
  • Dovetail Daily Links 2008-03-06

    Finding Customer Service: A Lost Art ''Quality customer service starts in the executive suite. Everything begins at the top and permeates down. Performance failures and pissed off customers result when leaders do not ensure department metrics, processes, and behaviors align with expectations. Customer service suffers when employees are not ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on March 6, 2008
  • Dovetail Daily Links 2008-03-03

    BI Top Performers Take Long-Term View of Customer Data ''A desire to gain greater visibility into their customers’ behavior is leading retailers to adopt business intelligence. Nearly 70 percent of retailers recently surveyed by the Aberdeen Group already use BI tools while another 26 percent plan to invest in BI. The ability to react ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on March 3, 2008
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