Showing page 1 of 2 (16 total posts)
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The Value of Beautiful Code
''One of the arguments against outsourcing is that 'a vendor can't see
the big picture, and will necessarily write inferior code.' Either due
to a poor understanding of the business context or, a poor
understanding of the technical environment, or because they know (deep
down) that they need to get it out ...
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Customers Really Are the Lifeblood of Your Business ''It
is a mistake to think that because a customer has expressed
dissatisfaction with your product or service they will not come back to
you. They will not return if you handle the situation badly. However,
some of your most vociferous complainers could become your most loyal
customers ...
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ERP Implementation Surprises and How To Deal With Them
''The amount of time and expense required to eliminate all surprises is
unjustified. An organization has thousands of business procedures. The
new software has millions of lines of code. Design and Testing are
important, but my rule of thumb is after two test cycles, the cost of
the test ...
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Enterprise Architecture, Whiteboards and Bad Project Management
''I bet if you were to walk your own hallways, you may notice that the
whiteboards of architects are now covered with timelines and other
notations not traditionally associated with architecture but strongly
correlated to project management. Is it that architects are no ...
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Something Strange in Your SOA… Who You Gonna Call? ''When
it comes to SOA, who should be picking up those 3am SOA problem calls?
Forrester’s Randy Heffner says many organizations are uncertain who
should best be handling these calls. Often, one team or another may be
charged with handling any malfunctioning services, but end up dragging
in ...
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BI Spending to Remain Strong, for Now
Business Intelligence will ''see another year or two of healthy growth
before it hits the flux phase, reports ITPro. Companies see BI as a top
priority, which means it won’t be as affected by an economic downturn
as other technologies, says Gartner, which predicts spending will hit
$5.8 billion this ...
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Business Intelligence: A Technology Category in Tumult
''No one can deny that the market for business intelligence applications
is hot. An Aberdeen Group survey found that the number-one technology
spending item for companies was 'reporting and analytics' in 2007.''
Business Intelligence Is Mission-Critical, for CRM and Others
According ...
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Business Intelligence: Sifting Through the Data Sands With 'Data Preparation for Analytics'
''Analysts and students in business and other disciplines may benefit from Data Preparation for Analytics Using SAS,
edited by Gerhard Svolba. They can find many tips to how and what kind
of analyses need to be done. The author put forward his ...
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Finding Customer Service: A Lost Art
''Quality customer service starts in the executive suite. Everything
begins at the top and permeates down. Performance failures and pissed
off customers result when leaders do not ensure department metrics,
processes, and behaviors align with expectations. Customer service
suffers when employees are not ...
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BI Top Performers Take Long-Term View of Customer Data
''A desire to gain greater visibility into their customers’ behavior is
leading retailers to adopt business intelligence. Nearly 70 percent of
retailers recently surveyed by the Aberdeen Group already use BI tools
while another 26 percent plan to invest in BI. The ability to react ...
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