Dovetail Software Blogs

Dovetail Software Blogs: Email Needs To Collaborate “Email is outdated in an age progressing rapidly with technologies of collaboration. Knowledge is what matters now – and always did, else why communicate in the first place? The great value of Enterprise 2.0, deriving from the technologies and examples of Web 2.0, lies in ...

Dovetail Software Blogs: Harvesting Knowledge About the Customer “Perfect customer service should create perfect customer loyalty and retention, but in trying to supply service, companies find that they don’t really know their customer. It should be simple enough to pull this off, with software and surveys and analytics all ...