Dovetail Software Blogs

Ten Ways to Implement CRM on a Tight Budget ''With the economic environment getting tougher, the need for effective CRM systems increases, but with budgets often getting tighter, the scope to introduce much needed technology decreases. I often work with companies who are looking to implement CRM technology on tight budgets, so in this post ...

SOA, Enterprise Architecture, BPM all the same underneath ''Is it time to fold SOA into Enterprise Architecture (EA)? Is there even really any fundamental difference between SOA, EA, and for that matter, BPM (business process management)?''Defining SOA Governance ''In essence, design time SOA governances works up from the data to ...

BPM, SOA, and the Swing Voters ''Many articles that I have read speak about the complexity of BPM and SOA technologies. In my experience, the most complex part of implementing these enterprise wide initiatives is dealing with change. And the number one way to address change is to have a solid communication plan. But is a good communication ...

CRM continues to disappoint ''Feel that you're not getting what you'd hoped from your CRM software? You're not alone. IT and business leaders at 260 companies graded their CRM initiatives in a recent survey by Cambridge, Mass.-based Forrester Research Inc. 'Basically it identifies what these companies think are their biggest challenges, the ...

Dovetail Software Blogs: Email Needs To Collaborate “Email is outdated in an age progressing rapidly with technologies of collaboration. Knowledge is what matters now – and always did, else why communicate in the first place? The great value of Enterprise 2.0, deriving from the technologies and examples of Web 2.0, lies in ...

Dovetail Software Blogs: The Best Policy “The underlying dynamics are that efficient knowledge management and customer centricity require social media within the enterprise, as well as programmatic integration between all systems across all the customer touchpoints. Customers expect companies to act consistently: ...

Dovetail Software Blogs: Are CRM and Customer Service Strangers to Each Other? “CRM will continue to be an unsatisfying investment to executives until it enlarges its focus to include customer service and support. But enterprise culture doesn’t really understand customer service, and despite lip-service remains tightly ...

Dovetail Software Blogs: Harvesting Knowledge About the Customer “Perfect customer service should create perfect customer loyalty and retention, but in trying to supply service, companies find that they don’t really know their customer. It should be simple enough to pull this off, with software and surveys and analytics all ...