Dovetail Software Blogs

Finding Customer Service: A Lost Art ''Quality customer service starts in the executive suite. Everything begins at the top and permeates down. Performance failures and pissed off customers result when leaders do not ensure department metrics, processes, and behaviors align with expectations. Customer service suffers when employees are not ...

Dovetail Software Blogs: Are CRM and Customer Service Strangers to Each Other? “CRM will continue to be an unsatisfying investment to executives until it enlarges its focus to include customer service and support. But enterprise culture doesn’t really understand customer service, and despite lip-service remains tightly ...