Dovetail Software Blogs

SOA, Enterprise Architecture, BPM all the same underneath ''Is it time to fold SOA into Enterprise Architecture (EA)? Is there even really any fundamental difference between SOA, EA, and for that matter, BPM (business process management)?''Defining SOA Governance ''In essence, design time SOA governances works up from the data to ...

Amdocs, R.H. Donnelly sign technology deal ''Amdocs and R.H. Donnelley Corp. signed a five-year agreement for Amdocs to continue to provide R.H. Donnelley with services such as ongoing application support and maintenance, day-to-day data center operations and testing automation, the companies announced Tuesday.'' Technology Spending to ...

CRM continues to disappoint ''Feel that you're not getting what you'd hoped from your CRM software? You're not alone. IT and business leaders at 260 companies graded their CRM initiatives in a recent survey by Cambridge, Mass.-based Forrester Research Inc. 'Basically it identifies what these companies think are their biggest challenges, the ...

Dovetail Software : How Open Should Web 2.0 Tools Be? ''If your company decides to create a wiki – whether it’s for internal use or customers or both – who should have access to it? What controls will you need to put in place? How open should you make your company wiki? Valuing IT Assets''Knowing the value of IT assets may well be a Good ...

For the executive and management layers of the modern company to become efficient agents of beneficial change, software has to capture the evolving best practices of all business process and all decision-making process. The worker layer receives great empowerment from today’s new software tools, which opens up daily procedures to ...