Dovetail Software Blogs

Finding Customer Service: A Lost Art ''Quality customer service starts in the executive suite. Everything begins at the top and permeates down. Performance failures and pissed off customers result when leaders do not ensure department metrics, processes, and behaviors align with expectations. Customer service suffers when employees are not ...

SOA, Enterprise Architecture, BPM all the same underneath ''Is it time to fold SOA into Enterprise Architecture (EA)? Is there even really any fundamental difference between SOA, EA, and for that matter, BPM (business process management)?''Defining SOA Governance ''In essence, design time SOA governances works up from the data to ...