Dovetail Software Blogs

SOA Governance Dos and Don'ts ''SOA Governance is one of those things in the world of SOA that's largely misunderstood. I can understand why, as the vendors are defining it differently. However, as SOA problem domains become more complex, typically more than 50 services, the need for SOA governance becomes even more apparent. So, how does ...

When Software and Politics Mix, Quality Suffers ''However, quality assurance works great in nice, sterile environments. But most organizations are messy affairs run by fallible human beings. In this blogsite, we often talk about the struggle to deliver good solutions and services against organizational inertia and hidebound thinking. ...

Ten Ways to Implement CRM on a Tight Budget ''With the economic environment getting tougher, the need for effective CRM systems increases, but with budgets often getting tighter, the scope to introduce much needed technology decreases. I often work with companies who are looking to implement CRM technology on tight budgets, so in this post ...

Finding Customer Service: A Lost Art ''Quality customer service starts in the executive suite. Everything begins at the top and permeates down. Performance failures and pissed off customers result when leaders do not ensure department metrics, processes, and behaviors align with expectations. Customer service suffers when employees are not ...

Another view: SOA opening up ‘can of worms’ in organizations ''SOA means a change in thinking not only among IT professionals, but among line of business executives and professionals as well. That systems are there to serve them, not the other way around. And they have the power and capability to make adaptations in those systems, easily, ...

Business Rules are Core to the BPM/SOA Value Proposition ''Business rules give you a declarative way to define logic that can be shared between services and processes at a more granular level than makes sense for services. Rather than defining tiny reusable packets of code, define reusable rules.'' Business Process Management: Building ...

SOA, Enterprise Architecture, BPM all the same underneath ''Is it time to fold SOA into Enterprise Architecture (EA)? Is there even really any fundamental difference between SOA, EA, and for that matter, BPM (business process management)?''Defining SOA Governance ''In essence, design time SOA governances works up from the data to ...

Amdocs, R.H. Donnelly sign technology deal ''Amdocs and R.H. Donnelley Corp. signed a five-year agreement for Amdocs to continue to provide R.H. Donnelley with services such as ongoing application support and maintenance, day-to-day data center operations and testing automation, the companies announced Tuesday.'' Technology Spending to ...

BPM, SOA, and the Swing Voters ''Many articles that I have read speak about the complexity of BPM and SOA technologies. In my experience, the most complex part of implementing these enterprise wide initiatives is dealing with change. And the number one way to address change is to have a solid communication plan. But is a good communication ...

CRM continues to disappoint ''Feel that you're not getting what you'd hoped from your CRM software? You're not alone. IT and business leaders at 260 companies graded their CRM initiatives in a recent survey by Cambridge, Mass.-based Forrester Research Inc. 'Basically it identifies what these companies think are their biggest challenges, the ...