Dovetail Software Blogs

One of the great features in Dovetail Software’s Email Manager (and there are many) has always been its ability to query and update the Clarify database via email. Often seen as a case-resolution advantage, it now shows how well it dovetails into today’s growth of business intelligence requirements. Business intelligence capability ...

“For many institutions, the stringent requirements of Sarbanes-Oxley have forced them to change the way they handle multi-channel customer contacts. Our clients, such as ADP, e*Trade and Union Bank of California, have found Dovetail CRM and EmailManager have helped them meet ever tougher regulatory requirements while improving ...

Dovetail Software Blogs: Careful With That SaaS “None of this is to say that SaaS is a poor model. To the contrary, SaaS is booming precisely because it fills gaps that the longer range evolution of the cross-enterprise strategic vision can’t always fill in time. But it becomes apparent that deploying SaaS as a strategic move ...