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  • Dovetail Daily Links 2008-04-03

    Business Intelligence: A Technology Category in Tumult ''No one can deny that the market for business intelligence applications is hot. An Aberdeen Group survey found that the number-one technology spending item for companies was 'reporting and analytics' in 2007.'' Business Intelligence Is Mission-Critical, for CRM and Others According ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on April 3, 2008

  • Dovetail Daily Links 2008-02-12

    Amdocs, IBM To Expand Global Relationship To Deliver Improved Customer Experience ''Amdocs Ltd. (DOX) and IBM (IBM) revealed that they have decided to enhance their global relationship to help service providers deliver significantly improved customer experience. The recently announced Amdocs Service Provider Information Management Solutions ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on February 12, 2008

  • Dovetail Daily Links 2008-02-04

    BPM, SOA, and the Swing Voters ''Many articles that I have read speak about the complexity of BPM and SOA technologies. In my experience, the most complex part of implementing these enterprise wide initiatives is dealing with change. And the number one way to address change is to have a solid communication plan. But is a good communication ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on February 4, 2008

  • Dovetail Daily Links 2008-01-31

    And I Suppose VRM is the New Customer Service ''A heads up for folks who are interested in learning more about (a) customer service and support, (b) marketing or (c) Vendor Relationship Management (VRM) -- I'll be leading a workshop session at the 'Customer Service is the New Marketing' conference next Monday here in SF.'' How Best-in-Class ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on January 31, 2008