Showing page 1 of 2 (12 total posts)
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Business Intelligence: A Technology Category in Tumult
''No one can deny that the market for business intelligence applications
is hot. An Aberdeen Group survey found that the number-one technology
spending item for companies was 'reporting and analytics' in 2007.''
Business Intelligence Is Mission-Critical, for CRM and Others
According ...
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Amdocs, IBM To Expand Global Relationship To Deliver Improved Customer Experience ''Amdocs
Ltd. (DOX) and IBM (IBM) revealed that they have decided to enhance
their global relationship to help service providers deliver
significantly improved customer experience. The recently announced
Amdocs Service Provider Information Management Solutions ...
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BPM, SOA, and the Swing Voters
''Many articles that I have read speak about the complexity of BPM and
SOA technologies. In my experience, the most complex part of
implementing these enterprise wide initiatives is dealing with change.
And the number one way to address change is to have a solid
communication plan. But is a good communication ...
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And I Suppose VRM is the New Customer Service
''A heads up for folks who are interested in learning more about (a) customer service and support, (b) marketing or (c) Vendor Relationship Management (VRM) -- I'll be leading a workshop session at the 'Customer Service is the New Marketing' conference next Monday here in SF.''
How Best-in-Class ...
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Everything Is 2.0
''Within the enterprise IT is challenged as never before to yield to the
pressures of its constituents and break down every monolithic way of
developing that may yet remain to it. Enterprise stakeholders want – as
they perceive it – an array of small-footprint services that deliver
process satisfaction at the desktop. ...
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Dovetail Software Blogs: Careful With That SaaS
“None
of this is to say that SaaS is a poor model. To the contrary, SaaS is
booming precisely because it fills gaps that the longer range evolution
of the cross-enterprise strategic vision can’t always fill in time. But
it becomes apparent that deploying SaaS as a strategic move ...
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Dovetail Software Blogs: Services Consume Architecture
“Users
want what they want, and even if they can’t specify it in advance, they
know it when they experience it. These are IT’s customers. How to make
them happy?
The easy answer is to feed them services to
consume: network-derived datasets and communications functions ...
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Dovetail Software Blogs: The Risk of SaaS in CRM
“Beyond
this, the scope of challenge in customer relations today is literally
life-threatening to the enterprise. Technology has to be the handmaiden
of the critical business needs for completely integrated data
cross-enterprise, and genuinely useful business intelligence in ...
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Dovetail Software Blogs: Whither CRM?
“The first point to become clear was that the role of CRM
has changed, and so has ownership of its mission. “CRM implementations
are tightly aligned with the overall business strategy and focused on
realizing business value, rather than meeting singular metrics.”
“To this end, IT no longer ...
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