Dovetail Software Blogs

Dovetail Software Blogs: Looking for the Customer “Companies remain fixed in the glare of top line revenues rather than bottom line profitability. This is why a decade of CRM has failed to repair the deficiencies in customer service. The faults lie principally in the accounting assumptions of business, but are mirrored in ...

For the enterprise to unlock the tacit knowledge of its workers, and to develop useful business intelligence about its processes in real time, data has to be turned into information that connects with decision makers at all levels, enterprise-wide. But for this to happen, the culture of possession that exists around knowledge must ...

Under pressure to run itself like a business, and now forced to provide value to stakeholders in the same way commerce provides satisfaction to customers, the IT division of the enterprise has to find new ways of talking with the company. “If the business does not think that IT is providing value, you can use metrics to show ...