Dovetail Software Blogs

''Tech firms are in denial'' ''Amdocs is one of the better companies right now. I have very few ''Buy'' recommendations at present - Amdocs and Cisco are just about the only ones. Amdocs has long-term outsourcing contracts, while on the other hand it recently reported two major contract wins with AT&T. We estimate one at $500 million over ...

Dovetail Software Blogs: Whither CRM? “The first point to become clear was that the role of CRM has changed, and so has ownership of its mission. “CRM implementations are tightly aligned with the overall business strategy and focused on realizing business value, rather than meeting singular metrics.” “To this end, IT no longer ...