Dovetail Software Blogs

Does the IT department ever get jealous of the power shift towards the business user and away from the technocrat? If information is power then surely nowhere in the enterprise is power shifting more fluidly than in the deployment of business intelligence systems across the organization. Managers and executives throughout every company are ...

Where is CRM headed? Recently CRM Buyer put this question to a half-dozen CRM vendors, to gain a summary view of where the industry thinks it’s going in the next few years. For full detail see CRM Execs: Where Is the Industry Headed? The first point to become clear was that the role of CRM has changed, and so has ownership of its ...